Comprehensive A/V Services and Support

Project Design

Properly designing a project from the outset makes the difference between smooth execution and an installation fraught with complications.

We’ll work together with you to establish and refine the hardware strategy for your installations. Project design collaboration is second nature to us – which is why it’s part of our core service offering for every customer.

Product Specification

Product specification is a key element of our project design solutions. We recommend products that are ideal to achieve your performance specifications and budget requirements.

The system design process entails an open dialogue that often includes the manufacturer’s engineers, to ensure that your products and configurations result in a satisfied customer.

Expert Technical Support

Your project may be complete, but our expert A/V services continue. When issues arise, we’re here to help. From troubleshooting to testing to repair, we stay in contact with you for as long as it takes to resolve problems completely.

No need to struggle with manuals or searching online for answers. Turn to the AVE technical support team first.

Factory Warranty Management

Because all our products are supported by manufacturer warranties for Latin America and the Caribbean, we provide the fastest, most direct path to resolving problems. We interface with our manufacturer partners to facilitate no-hassle repairs or replacements.

Product Training

AVE is committed to offering world-class education and training in Spanish and English. We offer webinars and live in-person events delivered by our in-house experts and manufacturer partners to keep you and your team trained and up-to-date on every product feature and application.

Check out our Education & Training page for scheduled events or contact us to develop a custom training session for your company.

Marketing Support

Enhance your professional image and promote your brands the way the manufacturers intend. We provide comprehensive marketing materials that include social media elements, advertising and promotion designs.

For our retail partners, in-store marketing kits feature point-of-purchase displays, eye-catching signage designs, product brochures and more.

Attentive customer service

Tired of not getting quick responses from other distributors? Your business is our business, and we take your needs seriously. Our sales team is always available and accessible via telephone, video calls, email and messaging.

Office hours are 8:30am to 6:00pm Eastern (Miami), Monday through Friday.

Fast lead times

We maintain constant inventory of the most popular models from each brand for same-day delivery to most South Florida freight forwarders. Specialized products are always available on a special-order basis as quickly as the manufacturers can supply them.

Miami-based location

We are located in the Doral / Medley area of Miami, a strategic location within the Miami Free-Trade Zone and in close proximity to the Miami International Airport. This facilitates an efficient logistics operation with shipments coming and going by air and sea.

AVE dealers are always welcome to stop by our 12,000-square-foot office, warehouse, and showroom during regular office hours.

Shipping & logistics management

Safe and secure freight management is key to receiving your orders on-time and in good condition. Our Miami location enables us to offer same-day delivery to most Miami freight forwarders.

We can also arrange for direct international shipments via Fedex, DHL, UPS and USPS.

Credit Facilities

Take a more strategic approach to managing cash flow and achieving quick turnaround times. Qualified AVE customers receive attractive credit terms, making your ordering and shipping process more agile.

We also accept payments by credit card, bank transfer and bank checks, so it’s always easy to manage your business with AVE.

No minimum purchase

We’re here to help you organically grow your business. We have no minimum order requirement and customers can combine products from multiple brands within the same order. Small orders receive the same high level of customer service and low shipping costs.